My husband complained that I hardly pay attention to whatever he’s telling me. Maybe it’s true.
It’s not that I’m not listening, it’s just sometimes I have so much in my mind and it’s hard to switch from one function to another.
But believe me, every time he said something, I do hear and listen to the inner voice of his words.
I digested it over and over again in my head, trying to formulate ways to make it work better.
It’s the same thing I do for my business.
I listen to what the customers are trying to convey. Some people are bad in writing emails and I try to understand what actually they want.
For me people deserve to be understood, no matter how stupid the questions or requests might sound.
I will always try to be a good listener.
Like the motto of HSBC when I was working and attending their introductory course, we listen, we understand and we deliver.